Refund policy

No refunds. You get what you get. If you order, that’s what it is. We stand behind the quality of every product we ship.

Photos and videos on this site are AI-enhanced previews. The product you receive may have slight variations in color, finish, mist effects and details. By placing an order, you acknowledge this.

Holiday pre-order. Production starts about 1 month after you order, then about 2 weeks of production plus about 1 week of shipping. Plan on about 7 weeks total.

About SourceCraft variants

At SourceCraft, we’re always adding new designs to our collection. Each one is made to order to bring your favorite characters and designs to life. Every variant in our store is still being developed and refined, so you get the best product we can make.

Because quality comes first, a design you pick may sometimes not be possible to produce to our standards. When that happens, we may ship you a different variation from our collection if your original selection cannot be produced to our standards. 

  • Quality first: every variant ships at our premium standard.
  • Same value: a replacement design is always a full product.

Order terms and conditions

All SourceCraft purchases are final. Because each product is made specifically for your order, we don’t accept returns or refunds for change of mind. This applies to your original design and to any replacement design.

  • Orders cannot be cancelled once confirmed, except as described on this page.
  • All sales are final. No refunds or exchanges for change of mind.
  • If your variant can’t be produced to our standards, you choose a replacement of equal value or a full refund.
  • If your order can’t ship within the timeline above, we’ll email you a new date, and you may cancel for a full refund.
  • Items that arrive damaged or defective, or the wrong item, will be replaced. Contact us within 7 days of delivery with photos.
  • Shipping is non-refundable, except when an order is refunded under the cases above.

We stand behind the quality of every SourceCraft product. Each variant is inspected and tested before shipment so it arrives in perfect condition. Questions? Email infojustsourced@gmail.com.